Providing the item you order is in stock, all orders are usually dispatched within 48 hours to arrive with UK customers for the delivery times mentioned below.
For all orders placed online or by phone, we will advise you by e-mail when your goods are dispatched. The e-mail will contain a tracking consignment number enabling you to track and trace your goods. We would appreciate it if you are available to receive your goods on the date specified in the e-mail. However, if you are unavailable, our courier company will first attempt delivery again on the same day. If you are still unavailable to receive your goods, they will leave a card to notify you of the attempted delivery. They will hold your goods at their depot for 3 days so you are able to collect your parcel from them. If you do not collect your goods within the 3 days, the parcel will be returned to us. We will contact you to arrange another delivery.
NB: We will have to charge you for the 2nd delivery again.
As we are a company that cares about the environment, we would love to think that all our goods can be delivered first time to save on carbon emissions. Please try your best to be available to receive your goods, either by being at home, or if it is convenient, providing your work address for delivery.
Our carriers will require a signature before leaving the goods because we prefer to know your goods have arrived safely with you.
Standard UK* Delivery - £5.95
Please allow 7 working days for delivery*. We allow this time because we don’t want you to be disappointed, however it is usually sooner. During busy periods it may take a little longer but we will let you know when you place the order.
*Mainland only, and excludes some highland areas. See section below for delivery to excluded U.K. areas.
Express 2 day Delivery - £8.95
This guarantees delivery of your order within 2 working days*
Next Day Delivery - £10.95
This guarantees delivery of your order on the next working day. We will need to receive your order by 12 noon to ensure next day delivery*
Scottish Highlands and Islands, Republic of Ireland, Non UK Mainland, Channel Islands - £20.00 up to 15kg
Please allow 7 working days for delivery*
We allow this time because we don’t want you to be disappointed, however it is usually sooner. During busy periods it may take a little longer but we will let you know when you place the order.
Delivery is charged at cost*
If your delivery address is outside the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.
*NB: all delivery is subject to availability of stock.
Working days are defined as Monday to Friday inclusive, and excludes Saturday, Sunday and all Bank Holidays.