Terms & Conditions

Welcome to the alsohome.com website terms and conditions for use. Our terms and conditions apply to the use of alsohome.com. All orders that you place on the Website will be subject to acceptance in accordance with these terms and conditions.

Our Rights

We reserve the right to

change these terms and conditions at any time, and it is your responsibility to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access our website.

withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information

Privacy

We will respect the privacy of your personal data, and will comply with all relevant and current data protection legislation. Without your consent we will not make your details available for marketing purposes to anyone outside ALSO Home and, unless required to do so by a court of competent jurisdiction, will not disclose your personal data to anyone.

We will never ask for personal details via email. If you receive an unsolicited email asking you for your alsohome.com log in details or to confirm your account details, please contact us immediately.

We use Cookies within our website to keep track of your current shopping session, to personalise your experience and so that you may retrieve your shopping basket at any time. If you do not accept Cookies you will be unable to use this Website. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address or other personal information. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

Use of the Website

You warrant that:

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respect

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

You must be eighteen years old or above to place an order on alsohome.com. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

Registration

When you register on alsohome.com, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from the site under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.

You will notify us immediately of any changes to your Personal Information
by calling 0844 870 0165 (Mon-Fri 9am-5pm)
emailing: [email protected]
or in writing to ALSO Home, Astra House, The Common, Cranleigh, Surrey, GU6 8RZ.

Ordering

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

The following is required to create a contract between you and us

You place an order for your products by pressing ‘Place Order’ and in doing so you agree to buy the Goods at the prices indicated on the date and time the order is placed as well as any applicable delivery charges.

An order acknowledgement email will be sent to you detailing the products you have ordered. Please note that this email is merely an acknowledgement of your order and not an acceptance or confirmation of your order by alsohome.com

The acceptance of your order and the completion of the contract between you and us will take place on dispatch of the products unless we have notified you that we do not accept your order or you have cancelled it.

Once we have accepted your order it becomes binding, subject to your rights of cancellation.

Non-acceptance of an order by us will occur if

The product you ordered is unavailable from stock.

We are unable to obtain authorisation for your payment.

The identification of a pricing or product description error.

If you need to cancel or amend an order it is important you contact us immediately by calling 0844 870 0165 (Mon-Fri 9am-5pm)

Returns

If you are not entirely satisfied with your goods, you can return them to us for a full refund up to 28 days from dispatch. The returned products must be new, unwashed and unused, in perfect condition and in the original packaging. We strongly recommend that you return goods via registered mail so that you have proof of dispatch in case an item is lost. We cannot accept responsibility for goods lost in transit. Please note that returns postage cannot be refunded.

To return an item simply complete the Returns Form on the reverse side of your invoice and use the returns address label. The returns form needs to be enclosed with the goods and the address label attached to the outside of the parcel.

All fragile items must be securely packaged. Damaged items cannot be refunded or exchanged.

Prices and Charges

All prices on alsohome.com are in Pounds Sterling and exclude delivery charges.

ALSO Home will use all reasonable care to ensure that all product information, promotions and pricing displayed on this Website are correct and up to date at the time an order is placed online. It may be necessary to raise our prices in certain circumstances or if an incorrect price is displayed on the Website due to inter alia administrative or computer errors.

Therefore, the price for products you order will be the price confirmed to you soon after you place your order. In the event that the actual price of the product is higher or lower than the price indicated on the Website at the time your order is placed, for whatever reason, ALSO Home retains the discretion to contact you as soon as possible to inform you of this error and you may then elect to cancel your order or continue with the order at the correct price informed to you.

If we are unable to contact you within seven (7) days from the date you place your order under these circumstances, we will deem the order as cancelled. In the event of a cancellation, you will be entitled to a full refund for your order only.

Delivery

Providing the item you order is in stock, all orders are usually dispatched within 48 hours to arrive with UK customers for the delivery times mentioned below. The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

For all orders placed online or by phone, we will advise you by e-mail when your goods are dispatched. The e-mail will contain a tracking consignment number enabling you to track and trace your goods. We would appreciate it if you are available to receive your goods on the date specified in the e-mail. However, if you are unavailable, our courier company will leave a card to notify you of the attempted delivery. They will try to deliver your goods again on the next working day.

Our carriers will require a signature before leaving the goods.

If your delivery address is outside the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country.

We recommend you contact your local customs office for further information.

Please note international shipments may be subject to cross-border inspections by customs authorities.

Payment Methods

You may pay by Visa, MasterCard, Maestro or Delta.

You confirm that the credit/debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non delivery of your order.

Intellectual Property

All rights, including copyright, in the content of the alsohome.com web pages are owned or controlled by ALSO Home Ltd. In accessing alsohome.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of the alsohome.com web pages for any other purpose whatsoever without the prior written permission of ALSO Home Ltd.

Defective Products

If you believe any of our products are of an unsatisfactory quality please contact us immediately via our alsohome.com. Nothing mentioned in these terms and conditions affects your statutory rights.

Description of Products

Every effort is made to ensure that the products we supply correspond as closely as possible to the samples on alsohome.com but they might not be exactly the same. No responsibility can be accepted for these slight variations, which all add to the unique features of our products.

Limitation of Liability

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

The products sold on alsohome.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from alsohome.com

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

any loss of goodwill or reputation; or

any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death of personal injury resulting from our negligence or that of our servants, agents or employees.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

Severance

If any provision contained in these terms and conditions is considered by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other terms and conditions which shall remain in full force and effect.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

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